Site surveys – why we need them

What’s the first thing that happens when you order a new printer from us? We hit you with a site survey. It’s a bit like an online dating questionnaire for your office – we want to know what floor you’re on, the size of your doors, how wide the landings are on your stairs and what space you’ve reserved for your brand new machine. We know: you hate filling it in!

Is it really necessary?
Yes, we’re afraid it is. We install hundreds of printers every year, all over the country. Each office or site is unique and our engineers need to know what they’re likely to face on arrival. If we know all there is to know about your site, your IT infrastructure and the obstacles we’re going to have to dodge on the way in, you’re more likely to get an FFI – that’s a Fault Free Installation. You want that and we want that too. There’s no point us turning up with one engineer for a job that’s going to need two – we like to keep our clients, and our engineers, as happy as possible and forewarned is forearmed when it comes to installation issues.

Who needs to sign it?
Whoever provides the information and takes those crucial measurements needs to sign the site survey. This means we can be sure that someone’s taken responsibility for making sure we have the details we need for a successful delivery. Honestly, you’re not signing your life savings away to us, or your soul to the devil. We just want to know who to talk to if we have any questions about the proposed installation.

It’s all in the details
If you fill in the site survey as accurately as you can, everything should run smoothly and according to plan. If you fill in the form correctly, you’ll be happy on installation day. If you leave out the details – like which floor you’re on, how wide that particularly narrow door is, or indeed, where to find your office, then neither of us will be happy on installation day. That’s all there is to it – take the time to fill out the site survey, and your new printer will arrive without a hitch!